**DESCRIPTION** **Managerial Responsibilities (30%):** + **Software Installation&Licensing:** Assist with the installation of software and resolve licensing/access control issues. + **Helpdesk Support:** Resolve helpdesk tickets and provide customer support with installations, training, and application support for assigned products. + **System Changes&Implementations:** Support major systems changes and implementations of new hardware and software. + **Engineering Systems Development:** Assist with the coordination of engineering systems development, including planning, scheduling, ordering, and tracking. + **Improvement Projects:** Participate in improvement projects and self- and team-audits, taking corrective actions as needed. **General Professional Practice (GPP) Responsibilities (70%):** + **Technical Support:** + Maintain a mid-level understanding and capability for support of Windows or UNIX operating systems interfaces. + Participate in cross-functional reviews, collect and tabulate metrics, and gather data using Six Sigma tools. + Schedule tracking systems and other process improvement tools. + Take corrective actions based on problem reports and change requests to ensure high-quality software products. + **Customer&Supplier Interface:** + Interface with customers, suppliers, engineers, and other functions to ensure smooth operations. + **Documentation&Reporting:** + Document ad-hoc tasks on systems and tools (e.g., CGT Windchill, CREO, AutoCAD). + Create assemblies and drawings in CREO, ensuring awareness of GD&T and product knowledge. **RESPONSIBILITIES** **Competencies:** + **Engineering Software Application:** Supports engineering software according to instruction or need to enable engineering users' efficiency. + **Engineering Software Certification:** Certifies engineering software according to instruction or need to enable engineering users' efficiency. + **Engineering Software/Hardware Evaluation:** Evaluates engineering software/hardware according to engineering users' needs to provide CBSIT with guidance for selecting the engineering tools needed. + **Builds Networks:** Effectively building formal and informal relationship networks inside and outside the organization. + **Collaborates:** Building partnerships and working collaboratively with others to meet shared objectives. + **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Instills Trust:** Gaining the confidence and trust of others through honesty, integrity, and authenticity. + **Interpersonal Savvy:** Relating openly and comfortably with diverse groups of people. + **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization. **Qualifications:** + **Education, Licenses, Certifications:** + High school diploma, certificate of completion of secondary education, or equivalent experience in an appropriate STEM field is required. + Regionally applicable certification or a two-year associate's degree from an accredited college or university in a relevant field of study may be required. + This position may require licensing for compliance with export controls or sanctions regulations. **QUALIFICATIONS** **Experience:** + Requires some work experience and intermediate-level knowledge obtained through education, training, or on-the-job experience. **Job** Engineering **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2408522 **Relocation Package** No