(IND-Pune) Customer Order Management Representative - Level I
Pune, Maharashtra 1 month ago
Job Description
**DESCRIPTION**
The Customer Support Representative serves as the first point-of-contact for low to moderately complex customers regarding order entry, order modification, and general inquiries to ensure orders are processed on time.
Key Responsibilities:
+ **First-Call Resolution:** Manage first-call resolution for customer orders and inquiries with minimal supervision.
+ **Customer Communications:** Handle a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs), and resolve common inquiries.
+ **Order Processing:** Process customer orders within the order management system accurately and within the required deadline.
+ **Documentation:** Compile and distribute export and shipping documentation to enable timely processing of customer orders.
+ **Customer Notifications:** Publish confirmations and notifications to customers (e.g., order acknowledgements, shipment notifications, shipment tracking details, and/or invoices).
+ **Inquiry Response:** Respond to customer inquiries by referring them to published materials, secondary sources, or transferring the inquiry to the next appropriate level of customer support.
+ **Collaboration:** Collaborate with the next appropriate level of customer support to resolve challenging inquiries/complaints, providing documentation and continual communication to customers throughout the process.
+ **Record Maintenance:** Maintain accurate records of all internal and external interactions in the appropriate database/system.
+ **Reporting:** Prepare and distribute standard internal and customer reports.
+ **Team Support:** Support order management team goals and initiatives to become a more proactive customer support organization.
+ **Process Improvement:** Identify and communicate areas for process improvement to the Supervisor.
**RESPONSIBILITIES**
**Qualifications:**
+ **Education:** High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
+ **Licensing:** This position may require licensing for compliance with export controls or sanctions regulations.
**Competencies:**
+ **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions.
+ **Drives Results:** Consistently achieving results, even under tough circumstances.
+ **Self-Development:** Actively seeking new ways to grow and be challenged using both formal and informal development channels.
+ **Customer Support:** Demonstrates proactive customer support interactions required at each phase of the order life cycle to ensure customer satisfaction.
+ **Order Life Cycle:** Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled.
+ **Order Life Cycle Systems Knowledge:** Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries.
+ **Order Processing:** Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution.
+ **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization.
**QUALIFICATIONS**
**Experience:**
+ Minimal or no work experience required.
+ Shift Timing : 5:00 pm to 2:00 am
**Job** Supply Chain Planning
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2409927
**Relocation Package** No
(IND-Pune) Analytics Analyst - Quality
Pune, Maharashtra 8 hours ago
**DESCRIPTION** **Key Responsibilities:** + Support data, compliance, and environment governance processes for the assigned domain. + Facilitate an intake process to reduce rework and promote reuse of analytics solutions. + Collaborate with peers to...
(IND-Bilaspur) Engine Field Service Technician - Level III
India 9 hours ago
**DESCRIPTION** **Job Summary:** The Engine Field Service Technician - Level II serves as a technical specialist and primary customer support contact to diagnose and execute complex repairs on engine products at customer sites. This role ensures...
Manager, Channel (Singapore, Singapore, Singapore)
India 20 hours ago
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. The Channel Manager - Data Center (Singapore) is responsible for driving and managing Data Center business through distribution partners, channel...
SAP Basis with Hana and Hyperscalers - LLD Team (Bangalore, IN, 560066)
Bangalore, Karnataka 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
CFE Associate Consultant (Bangalore, IN, 560093)
Bangalore, Karnataka 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
HANA Database Expert - COE (Bangalore, KA, IN, 560066)
Bangalore, Karnataka 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
IT Technology Services Senior Specialist (Bangalore, IN, 560066)
Bangalore, Karnataka 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...
Svc Operator II-Cementing (Mumbai, MH, IN, 400093)
Mumbai, Maharashtra 2 days ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...
Svc Supv II-Cementing (Mumbai, MH, IN, 400093)
Mumbai, Maharashtra 2 days ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...
Electronic Technician I (Mumbai, MH, IN, 400057)
Mumbai, Maharashtra 2 days ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...