NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Consulting- Korber Support to join our team in Pune, Mahārāshtra (IN-MH), India (IN). Your Role In Our Team   You will investigate and troubleshoot application issues reported by customers. You will be tasked with developing workaround solutions to resolve application issues. You will be responsible for reviewing knowledge containers for known errors & creation of knowledge as needed. You will replicate customer incidents in-house. You will perform source code review to resolve customer incidents and problems. You will collaborate with cross functional teams to resolve incidents. You will understand business processes in (life science & pharmaceutical) industry. You will understand functionalities of Körber Pharma’s software products & project customizations and take initiatives to continuously improve. You will correspond with customers using application support communication tools (phone/email/ITSM system/online meetings). You will comply with established procedures and workflows (Service Now / IMS / agreements / SOPs). You will constantly be on the lookout for ways to improve design, document, and maintenance of Körber Pharma’s software products. You will develop project extensions and build non-GxP tools to monitor system health (incl. testing). You will maintain CMDB. You provide 24/7 support hotline on rotating schedule, if required.   You have obtained a bachelor's degree in IT, Computer Science, MIS or Life Sciences field. You have hands-on experience in software development. Your proficiency with databases, Oracle or PostgreSQL is preferred. You are proficient with Windows and Linux operating systems. You have knowledge on Dockers and Kubernetes. You have strong written and verbal communication skills including technical writing skills. You possess excellent organization and problem-solving skills You have strong analytical skills; You are adaptable and multi-tasker. Your ITIL certification is a plus Your proficiency in multiple software programing languages is preferred. Your prior experience with supporting enterprise systems or pharmaceuticals or MES Systems is a plus. Your working experience in remote troubleshooting is a plus.   About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.