Activities to be performed Review and process basic customer transactions Investigate and resolve data or account discrepancies Input, edit and maintain customer account information Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request Serve as a liaison between company client, end customers and various other stakeholders Demonstrate good interpersonal and customer relationship skills Document all activities and actions required to successfully resolve customer issues Always provide efficient and courteous service to customers  Apply in-depth knowledge of systems and operations in support of assigned customer group  Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy, and confidentiality Open to work in 24 x 7 environment, especially US shifts 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet Ability to type at minimum 25 WPM with 90% accuracy Strong attention to detail, time management and organizational skills