**DESCRIPTION** **Key Responsibilities:** + **Customer Interaction:** Engages customers courteously and professionally, ensuring prompt and efficient attention to customer needs. Identifies additional service opportunities to enhance customer satisfaction. + **Diagnosis and Repair:** Applies specialized tools and follows documented procedures to diagnose and complete less complex repairs on engines, including identifying and preparing required parts and tools. + **Preventative Maintenance:** Performs preventative maintenance activities according to documented schedules and standards on engine and related components in the field. + **Issue Escalation:** Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor for further assistance. + **Service Documentation:** Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, through handwritten forms or business system input screens. + **Training and Development:** Completes required training to maintain and enhance skills in line with business needs. + **Vehicle and Tool Maintenance:** Maintains service vehicle and tools to ensure cleanliness and proper operation. + **Health, Safety, and Environmental Compliance:** Adheres to all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting any incidents to site management and supervisors. **RESPONSIBILITIES** **Education, Licenses, and Certifications:** + Diploma in Electrical and Electronic preferred with experience in Powergen segment. + Locally valid driving permit + This position may require licensing for compliance with export controls or sanctions regulations. **Skills:** + **Diagnostics Application:** Translates customer complaints into troubleshooting plans using guided workflows, specialized tools, and diagnostic software. Validates repairs by duplicating complaints to ensure issue resolution. + **Electronic Service Tool Application:** Identifies and uses the appropriate electronic tools for service events, diagnosing issues and determining next steps for service resolution. + **Engine Systems Interactions:** Analyzes interactions of electrical and mechanical systems (e.g., exhaust, cooling, fuel systems, driveline, aftertreatment, controls, sensors) to diagnose and repair engines efficiently. + **Product Repair and Maintenance:** Repairs and maintains mechanical/electrical products, disassembles and assembles engines or power generators, inspects and replaces parts, and performs progressive damage checks to restore equipment to pre-failure condition. + **Service Documentation:** Captures and verifies customer, equipment, and technical information, and follows procedures to document required information accurately. + **Technical Escalation:** Gathers technical issue information, uses data management tools, escalates complex issues as needed, and ensures accurate troubleshooting documentation. **QUALIFICATIONS** This role is for Data Centre Support Technician with Qualification in B tech or Diploma in Electrical Engineering **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2410819 **Relocation Package** No