Relocation Assistance Offered Within Region Job Number #165709 - Mumbai, Maharashtra, India Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.   About Colgate-Palmolive Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be! Our diligent household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has supplied to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day In today’s dynamic analytical / technological environment, it is an exciting time to be a part of the Analytics team at Colgate. Our highly insight driven and innovative team is dedicated to driving growth for Colgate Palmolive in this ever-changing landscape. What role will you play as a member of the Colgate’s Information Technology team?  The incumbent will have to direct a team of analysts to support Insights & Consumer Affairs across the globe by providing social media data and insights. The person is required to be responsible for the identification, tracking, monitoring and reporting potential risks in social media for Colgate and its brands with the concerned teams or individuals in the company. They will be handling and releasing regular and specific reports on pre-determined topics or discovered issues during the daily monitoring while optimizing the monitoring tools to meet the program’s needs. The role requires the person to be aware of social media platforms and should be keen to research on topics that are of interest to the company’s growth and risk management. The candidate will work on social listening projects where they should be able to read /listen and sort posts from a large pool of data to provide useful insights. Data visualization skills are good to have. You lead a hardworking team and functional expert  Responsible for evaluating and validating the results from the social monitoring tool configured for designated key terms and countries/languages; and provide assessment of risk based on the context. Raise website and social media postings that potentially put company’s brands at risk per agreed to guidelines for prioritization and critical issues that has potential risk. Deliver standard reporting capabilities and investigate analysis of risk monitoring results. Validate, document and communicate risk items for issue based on internal guidelines and criteria, develop and deliver standard reports – daily, weekly and monthly Conduct first level analysis per requests from Consumer Affairs and Executive Risk Management Committee Follow-up with internal partners regarding their concerns and send them required reports You connect the dots - Identify and implement process improvement recommendations in collaboration with Global Consumer Affairs group Find insights while reading or observing through dedicated projects to help consumer affairs, marketing, research and development teams, legal and brand protection teams be aware of consumer sentiments and conversations. You are a collaborator -  You will collaborate with other internal partners, such as Digital Marketing, Corporate Communications, Legal, Global/Division/ Subsidiary Management as needed. You are an innovator -  You will constantly look for opportunities to keep a track of new topics that could cause potential risk to the company. You should be creative and eloquent with your thoughts and communicate your points clearly and effectively Bachelor’s / Master's degree preferably in Mass Media graduate / post graduate  Experience in any area of social media management Passion for social media industry Information Systems or another quantitative field a plus At least 8+ years of professional experience leading a team  Visualizing and presenting data for partners using powerful presentation techniques.  High level of comfort with large sets of data and attend to details and passion for accuracy Ability to prioritize multiple work assignments and meet deadlines Well-organized, detail-oriented, ability to prioritize and multi-tasking Ability to clearly and effectively articulate thoughts and points Good listening, relationship building and collaboration skills Effective and Excellent written and verbal communication We need Strong affinity to work with the business teams We need working knowledge of consumer packaged goods industry Understanding of Colgate’s processes, and tools supporting analytics (for internal candidates) Willingness and ability to experiment with new tools and techniques Good facilitation and project management skills Ability to maintain personal composure and tactfully handle difficult situations. Intermediate knowledge of Google Suite/Sheets/Slides Ability to prioritize multiple work assignments and meet deadlines Our Commitment to Diversity, Equity & Inclusion Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. 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