Roles and Responsibilities: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for nonroutine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Allocates and delegates takes amongst employees. Provides operational support to employees on all phases of transaction processing. Interacts with clients and internal departments to solve issues. Identifies and resolves issues around pending transactions. Performs quality audit on accounts. Typical Years of Experience - Typically requires 2-4 years of relevant experience. Minimum Education and Certifications: High School Diploma or equivalent. Undergraduate degree or some college coursework preferred. Demonstrated client interaction skills. Ability to analyze reasons behind incomplete transactions. Understands process interdependencies. Possesses deep domain knowledge in Healthcare and Insurance domain.