(IND-Chennai) Engine Field Service Technician - Level II
Chennai, Tamil Nadu 3 days ago
Job Description
**DESCRIPTION**
**Job Summary:**
Diagnoses and completes engine repairs, ranging from less complex to advanced, at the customer’s site, ensuring high-quality service delivery and excellent customer satisfaction.
**Key Responsibilities:**
+ Engage with customers courteously and professionally, building strong relationships and delivering customer-centric solutions.
+ Anticipate and address customer needs promptly and efficiently.
+ Use specialized tools and documented procedures to diagnose and complete repairs, from simple to complex, including identifying and preparing required parts and tools.
+ Perform preventative maintenance on engines and related components per documented schedules and standards.
+ Escalate unresolved issues to more experienced technicians, supervisors, or product specialists as necessary.
+ Maintain accurate documentation, including service worksheets, timesheets, warranty claims, and quality reports.
+ Identify additional sales and service opportunitiesand communicate them to customers.
+ Coach and develop junior technicians and apprentices by sharing knowledge and providing work direction.
+ Maintain service vehicle and tools for cleanliness, functionality, and compliance with operational standards.
+ Adhere to all Health, Safety, and Environmental (HSE) policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors.
+ Participate in training programs aligned with skill and business requirements.
**RESPONSIBILITIES**
**Competencies:**
+ **Technical Skills:**
+Proficient in diagnostics applications, translating customer complaints into actionable troubleshooting plans.
+ Skilled in using electronic service tools and software for diagnosing, troubleshooting, and maintaining engine systems.
+ Understanding of engine systems interactions (electrical and mechanical), including exhaust, cooling, fuel, driveline, and after-treatment components.
+ Competent in product repair and maintenance, ensuring adherence to guidelines and quality standards.
+ Proficient in-service documentation and technical escalation processes.
+ **Soft Skills:**+ **Communication:** Ability to convey clear, audience-specific information effectively.
+ **Customer Focus:** Dedicated to building relationships and providing customer-centric solutions.
+ **Problem Solving:** Adept at managing complexity, making sense of contradictory information, and resolving issues effectively.
+ **Conflict Management:** Skilled at handling conflicts professionally and efficiently.
+ **Team Development:** Experience in mentoring and helping others achieve professional goals.
+ **Self-Development:** Actively seeks opportunities for growth through formal and informal channels.
+ **Education:**
+ Vocational diploma in a relevant technical field (preferred).
+ Apprentice-trained engine technician (preferred).
+ **Licenses/Certifications:**
+ Locally valid driving permit.
+ May require licensing for compliance with export controls or sanctions regulations.
+ **Experience:**
+ Basic to expert-level field service experience with engine products.
+ Proven customer service experience.
+ Experience coaching and mentoring junior technicians is preferred.
**QUALIFICATIONS**
+ **Other Competencies:**
+ Champions proactive health and safety behaviors to foster an injury-free workplace.
+ Recognizes and values diverse perspectives and cultures within the organization.
**Additional Qualifications:**
+ **Specialized Role:**
+ Diploma/equivalent in electrical engineering for data center support or suitable experience preferred.
+ Extensive hands-on experience with engine products and related field service work is highly desirable.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2409921
**Relocation Package** No
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