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(IND-Chennai) Engine Field Service Technician - Level II

Chennai, Tamil Nadu 1 month ago

Job Description

**DESCRIPTION** **Job Summary:** Diagnoses and completes engine repairs, ranging from less complex to advanced, at the customer’s site, ensuring high-quality service delivery and excellent customer satisfaction. **Key Responsibilities:** + Engage with customers courteously and professionally, building strong relationships and delivering customer-centric solutions. + Anticipate and address customer needs promptly and efficiently. + Use specialized tools and documented procedures to diagnose and complete repairs, from simple to complex, including identifying and preparing required parts and tools. + Perform preventative maintenance on engines and related components per documented schedules and standards. + Escalate unresolved issues to more experienced technicians, supervisors, or product specialists as necessary. + Maintain accurate documentation, including service worksheets, timesheets, warranty claims, and quality reports. + Identify additional sales and service opportunitiesand communicate them to customers. + Coach and develop junior technicians and apprentices by sharing knowledge and providing work direction. + Maintain service vehicle and tools for cleanliness, functionality, and compliance with operational standards. + Adhere to all Health, Safety, and Environmental (HSE) policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors. + Participate in training programs aligned with skill and business requirements. **RESPONSIBILITIES** **Competencies:** + **Technical Skills:** +Proficient in diagnostics applications, translating customer complaints into actionable troubleshooting plans. + Skilled in using electronic service tools and software for diagnosing, troubleshooting, and maintaining engine systems. + Understanding of engine systems interactions (electrical and mechanical), including exhaust, cooling, fuel, driveline, and after-treatment components. + Competent in product repair and maintenance, ensuring adherence to guidelines and quality standards. + Proficient in-service documentation and technical escalation processes. + **Soft Skills:**+ **Communication:** Ability to convey clear, audience-specific information effectively. + **Customer Focus:** Dedicated to building relationships and providing customer-centric solutions. + **Problem Solving:** Adept at managing complexity, making sense of contradictory information, and resolving issues effectively. + **Conflict Management:** Skilled at handling conflicts professionally and efficiently. + **Team Development:** Experience in mentoring and helping others achieve professional goals. + **Self-Development:** Actively seeks opportunities for growth through formal and informal channels. + **Education:** + Vocational diploma in a relevant technical field (preferred). + Apprentice-trained engine technician (preferred). + **Licenses/Certifications:** + Locally valid driving permit. + May require licensing for compliance with export controls or sanctions regulations. + **Experience:** + Basic to expert-level field service experience with engine products. + Proven customer service experience. + Experience coaching and mentoring junior technicians is preferred. **QUALIFICATIONS** + **Other Competencies:** + Champions proactive health and safety behaviors to foster an injury-free workplace. + Recognizes and values diverse perspectives and cultures within the organization. **Additional Qualifications:** + **Specialized Role:** + Diploma/equivalent in electrical engineering for data center support or suitable experience preferred. + Extensive hands-on experience with engine products and related field service work is highly desirable. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2409921 **Relocation Package** No

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Chennai, Tamil Nadu 7 hours ago
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Vadodara, Gujarat 18 hours ago
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Delhi, India 18 hours ago
Requisition ID: 279313  Relocation Authorized: None  Telework Type: Part-Time Telework  Work Location: New Delhi  Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160...

LDFE - Mechanical (NMD) (Nagothane, N/A, IN)

Vadodara, Gujarat 18 hours ago
Requisition ID: 279701  Relocation Authorized: National/International - Single  Telework Type: Full-Time Office/Project  Work Location: Nagothane  Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more...

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Vadodara, Gujarat 18 hours ago
Requisition ID: 277825  Relocation Authorized: National/International - Single  Telework Type: Full-Time Office/Project  Work Location: Dahej  Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than...

Automation Engineer (DMD) (Dahej, N/A, IN)

Vadodara, Gujarat 18 hours ago
Requisition ID: 277825  Relocation Authorized: National/International - Single  Telework Type: Full-Time Office/Project  Work Location: Dahej  Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than...

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Chennai, Tamil Nadu 18 hours ago
Requisition ID: 283100  Relocation Authorized: None  Telework Type: Full-Time Office/Project  Work Location: Chennai  Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160...

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Chennai, Tamil Nadu 18 hours ago
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Navi Mumbai, Maharashtra 19 hours ago
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Bangalore, Karnataka 1 day ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...