Business Operations Senior Manager (Gurugram, HR, IN)
India 2 days ago
Job Description
The AO Operations Manager manages support for a large portfolio of accounts with operations members supporting various processes while also performing complex operational/governance/administration support activities themselves
Job Responsibilities:
Act as a key contact for account leaders and especially offshore Account team as the offshore lead of multiple support unit for a large group of accounts or a sub-vertical
Responsible for managing a team of 20-30 Operations Support Analysts/Sr Analyst who will perform account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity
Responsible for supporting overall Account Governance working with the stakeholders
Responsible for conducting process trainings/discussions to resolve compliance root causes.
Works with cross functional team to continuously help solve systemic issues at account in above areas and improve process, data and productivity
Manages change at offshore within the account teams and delivery leadership. Works closely with the finance and resource management support organizations to ensure alignment and coordination of cross functional processes that impact the accounts
Proficient in using MS Excel and other BI Dashboards for proactive analytics
Ability to use systems effectively for Projects/Time/Resource management and other functions
Experience in processes involved in order-to-cash and resourcing will be a plus
Familiarity with Account KPIs as well as key drivers impacting performance
Operations or Back-office Support Services background a plus
Ability to manage a team of Business Support Analysts/Sr. Analyst and key initiatives
Ability to communicate effectively with senior leaders at account/SBU and act as a key influencer with the stakeholders.
Effective problem-solving skills
Work effectively with onshore partner and account leadership to coordinate activities and prioritize actions.
Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, seek guidance where necessary and ultimately optimize results
Field Professional, I (Barmer, RJ, IN, 344001)
Rajasthan 21 hours ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...
Field Professional, I (Barmer, RJ, IN, 344001)
Rajasthan 22 hours ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...
OTC Process Specialist (Bangalore, KA, IN, 560103)
Bangalore, Karnataka 23 hours ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...
Sales officer Vapi (Vapi, GJ, IN)
India 1 day ago
Job Location: Vapi Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our...
Software Quality Assurance Analyst (Gurugram, Haryana, IN)
Haryana 1 day ago
Requisition ID: 92550 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and...
CTR Finance Coordinator (Gurgaon, HR, IN, 122002)
India 1 day ago
Requisition Number: 63926 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and...
Digital Solution Consultant Senior Analyst (Pune, MH, IN)
Pune, Maharashtra 2 days ago
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital...
Business Operations Senior Manager (Gurugram, HR, IN)
India 2 days ago
The AO Operations Manager manages support for a large portfolio of accounts with operations members supporting various processes while also performing complex operational/governance/administration support activities themselves Job Responsibilities:...
Business Operations Manager (Gurgaon, HR, IN)
India 2 days ago
The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales,...
Systems Integration Senior Analyst (Bengaluru, KA, IN)
India 2 days ago
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems...