Helpdesk Senior Representative (Bangalore, KA, IN)
Bangalore, Karnataka 1 month ago
Job Description
Helpdesk Associate – Service Desk (2018-288185)
Global End User Services
Helpdesk Associate at Grade-4 position in Service Desk
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
1-2 years of industry experience. 12 months in the current grade is a mandate.
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