Retail Sales Manager Salary in Ottawa, Ontario

Retail Sales Manager job description

Job Title: Retail Sales Manager

Overview/Summary of the Role:

The Retail Sales Manager is responsible for overseeing the day-to-day sales operations of a retail store, maximizing profits, and ensuring customer satisfaction. They are expected to lead the sales team and manage inventory to meet or exceed sales targets. This role requires an individual who is knowledgeable about products, confident in their selling abilities, and able to motivate and manage the team.

Responsibilities and Duties:

- Developing and implementing strategies to increase sales and profitability

- Managing inventory levels to meet or exceed sales targets

- Providing exceptional customer service and addressing customer complaints or inquiries

- Analyzing sales data, market trends, and customer feedback to make informed business decisions

Retail Sales Manager interview questions

Interviewer: Good morning/afternoon, can you please tell me about your experience in retail sales management?

Candidate: Yes, I have been working in retail sales management for the past 5 years. I have managed teams of up to 20 employees and have consistently met and exceeded sales goals.

Interviewer: Can you give me an example of a time when you had to resolve a difficult customer situation?

Candidate: Sure, there was a customer who was unhappy with a product and wanted a refund, but our store policy did not allow refunds on opened products. I listened to the customer's concern and offered a replacement product which satisfied the customer.

Interviewer: How do you motivate your team to reach sales goals?

Candidate: I believe in setting clear goals and incentivizing employees for meeting or exceeding those goals. I also lead by example and work alongside my team to show them what is expected of them.