About Us Moon Dental Lab, based in Victoria, BC, is a full-service dental laboratory dedicated to excellence in craftsmanship and innovative dental solutions. Since 2018, our expert team has combined state-of-the-art technology with traditional techniques to deliver customized products that meet the unique needs of every patient. We pride ourselves on our professionalism, flexibility, and commitment to exceptional customer care, ensuring that every case receives personalized attention from initial consultation to final delivery. Our comprehensive client portal further enhances the experience by enabling easy submission of RX forms, case tracking, and scheduling of pickups and deliveries, all designed to simplify your workflow and keep you informed at every step. With all products proudly manufactured in Canada, Moon Dental Lab stands as a local leader in quality and reliability. Our dedication to innovation and precision guarantees that every smile we help create is a testament to our unwavering commitment to excellence and service. We are now looking for a Information Technology Specialist to join our team, please send your resume to careers.moondental@outlook.com. No Phone Call Applications Accepted! No Walk-in Applications Accepted! Position Details Employment Type: Full-time, permanent Hourly Wage: $46.00 Weekly Hours: 35 hours Location of Work: Victoria BC Website: https://www.moondentallab.com/ Duties and Responsibilities: -Analyze and optimize digital workflows used in the design and fabrication of dental restorations, including crowns, bridges, veneers, inlays, onlays, and implant abutments -Manage and maintain CAD/CAM systems, including 3D scanners, design software and 3D printers, ensuring smooth data flow and system performance. -Collaborate with dental technicians and production staff to identify digital solutions that improve efficiency, accuracy, and turnaround time for custom dental prosthetics -Implement system updates, software configurations, and hardware calibrations to ensure consistent production quality and compliance with lab protocols Provide technical support for intraoral scan file intake, ensuring proper integration of client-submitted digital impressions into the design and fabrication pipeline -Conduct system testing, troubleshooting, and quality assurance checks to identify and resolve issues affecting digital design files, milling output, or restoration fit -Evaluate new digital tools, platforms, and production technologies, making recommendations for adoption to support innovation and scalability within the lab -Develop and maintain documentation for CAD/CAM processes, system protocols, and technical guidelines to support staff training and operational consistency -Assist in the planning and execution of data backups, system security measures, and digital asset management to safeguard client case files and proprietary design templates Qualifications: -A university degree in computer science or a related discipline -1 to 2 years of related experience is a plus -Strong analytical and problem-solving skills with the ability to troubleshoot software, hardware, and digital workflow issues -Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, team-oriented environment