Title: IT Desktop Support Specialist Employer: TAVANCA Networks Address: 101-1184 West 6th Ave, Vancouver, V6H 1A4 Term: Full time, 35 /Per Week Salary: $35.00 per Hour Vacation: 10 days paid vacation per year Language: English We are currently seeking an experienced and motivated, self-starter IT Desktop Support Specialist to join our team. TAVANCA Networks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. THE ROLE: As the IT Desktop Support Specialist, you will play a key role in providing business systems, networks and internet support to our clients. This is an exciting opportunity to work in a dynamic and fast-paced environment. RESPONSIBILITIES: · Respond promptly to client support requests via phone, email, and ticketing system. · Troubleshoot and resolve hardware, software, and networking issues. · Perform proactive maintenance and follow up with clients to ensure complete resolution. · Set up, install, and configure hardware, software, and peripheral devices. · Collaborate closely with team members to meet client needs and enhance service delivery. · Document procedures, solutions, and client interactions in our knowledge base. · Manage user accounts, including creation, updates, and access management. · Assist with purchasing and managing software licenses.