Welcome to Executive Hotels! We redefine luxury hospitality with our commitment to excellence and personalized service. We have built a reputation for sophistication, comfort, and hospitality. Our boutique hotels are strategically located in prime destinations worldwide, offering exceptional accommodations, world-class amenities, and impeccable service. We strive to create exceptional guest experiences and foster a culture of excellence at Executive Hotels. Providing our employees with opportunities to thrive in their roles is key to our success. With our continued growth and expansion, we are seeking an experienced Hotel Front Office Manager. As a Hotel Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our hotel, overseeing various aspects of guest services, administration, and staff management. Employer Information Company's Legal Name: All Stars Motor Inn Ltd Company's Business Name: Executive Hotel Vancouver Airport Website: www.executivehotels.net Business Address: 7311 Westminster Highway Richmond BC V6X 1A3 Position Description Position: Hotel Front Office Manager Type of employment: Full-Time, Permanent No of positions: 1 Anticipated Start date: as soon as possible Work Location: 7311 Westminster Highway Richmond BC V6X 1A3 Salary and Benefits Salary: $80,000 per annum Stable & full-time employment A supportive and collaborative work environment with a focus on work-life balance Extended health insurance coverage Employee discounts on hotel stays, dining, and other amenities Recognition and rewards for outstanding performance Access to exclusive employee events and activities Position Accountabilities · Operational Excellence: Develop, implement, and continuously evaluate policies and procedures to improve operations and align with organizational goals; Manage and analyze budgets with a keen eye on revenue generation, profitability, and cost control. · Guest Experience and Brand Management: Work closely with marketing to ensure brand consistency and enhance guest satisfaction by synchronizing customer service initiatives and promotional strategies; Monitor and enhance guest satisfaction metrics through comprehensive analysis and proactive measures. · Leadership and Team Management: Recruit, train, and supervise staff, fostering an accountability and excellence culture; Provide regular performance evaluations, constructive feedback, and career development opportunities for team members. · Customer Relations and Conflict Resolution: Resolve guest complaints quickly and professionally, preserving customer loyalty; Manage escalated issues effectively, utilizing strong problem-solving skills and managerial intervention when necessary. · Operations Management: Oversee guest check-in and check-out processes, ensuring efficiency, accuracy, and exceptional guest experiences; Collaborate with various departments such as housekeeping and maintenance to ensure seamless service delivery and guest satisfaction. · Safety and Security Compliance: Implement and enforce stringent security protocols and emergency response plans to safeguard guests and staff's well-being; Stay abreast of industry regulations and best practices to maintain compliance and uphold the highest standards of safety and security. · Vendor and Client Relationship Management: Negotiate with vendors to procure essential supplies at competitive prices, optimizing cost efficiencies without compromising quality; Maximize revenue by negotiating venue spaces and leveraging relationships. Position Requirements · Education in hotel management, hospitality, or a related field. · 3-4 years of experience within the accommodation or hospitality industry. · Effective verbal and written communication for interactions with guests, staff, and stakeholders. · Demonstrated ability to lead and manage a team effectively. · Strong focus on providing excellent customer service and guest satisfaction. · Skill in resolving challenges promptly and efficiently. · Ability to work in a fast-paced, dynamic environment and adjust strategies as needed. · Familiarity with hotel management software, reservation systems, and relevant technology. How to apply? Interested candidates are welcome to apply by emailing their resume at allstarmotorsinn@gmail.com. Interested candidates are welcome to apply including aboriginals, newcomers, and youth. Join us at Executive Hotels and embark on a rewarding career journey where your talent and dedication are valued, and where you have the opportunity to make a difference every day.