Closing Date (MM/DD/YYYY):03/04/2025 Worker Type:Permanent Language(s) Required:English Salary Range (plus eligible to receive a performance based incentive, applicable to position) :$90,710 - $122,726 Shape how FCC delivers services that meet employee needs and align with strategic objectives. Collaborate with cross-functional teams, leverage best practices, and drive continuous improvements that enhance user satisfaction, operational efficiency and long-term value creation. What you’ll do:Manage and optimize service offerings to align with business goals and evolving customer needsCollaborate across product teams, stakeholders, and vendors to ensure seamless, high-quality service deliveryMonitor service performance, identify opportunities for enhancement, and drive improvements using a Continual Improvement Registry (CIR)Apply best practices and recognized service management frameworks to maintain reliable, efficient, and valuable service operations What we’re looking for:Strategic thinker with strong analytical skills who can interpret data and drive informed decisionsSkilled communicator who influences without authority and fosters cross-functional collaborationProactive problem-solver who identifies service gaps and delivers practical, impactful solutionsResults-oriented professional who thrives in dynamic environments and embraces continuous improvementEmpathetic leader who anticipates and responds to the needs of internal stakeholders and end-users What you’ll need:A degree in business administration or computer scienceAt least 8-10 years of IT customer service, technical, or dev ops, including4-6 years in a service delivery role or project management roleITIL Foundation certificationFamiliarity with project management and design thinking practices