Employer Name: Toromont Cat Company description: Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve. Location of Work: 5 Edgewater Street, Ottawa, ON K2L 1V7, Canada, (257 MI) Title of Position: Technical Communicator (NOC 62100) Language: English or French Vacancies: 1 Type of Position: Permanent, full time Job Duties: The Technical Communicator will provide valuable support to our Heavy Equipment Technicians and product support staff through top technical expertise on our Caterpillar Product Line. · Provide technical support to the Toromont Cat service operations; including after sales service, shop, rental, sales, parts, branches & customers · Be the prime point of contact between the service departments and Caterpillar · Review the product problems for the products under their responsibility and propose solutions · Perform failure analysis, identify the root cause of failure and produce reports · Write site visit reports and technical reports, as needed · Provide technical support for the various special projects · Help with the application and understanding of the manufacturer's warranty policies · Develop & maintain a solid technical knowledge of the products sold by Toromont Cat · Provide regular technical updates to the technicians that repair and maintain the products under their responsibility · Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the products · Actively participate in PPM (Product Problem Management) initiatives · Periodically provide technical seminars, small training sessions, and create technical documentation as required. Skills Required: · Strong technical aptitude with a solid knowledge of products and services supported by Toromont Cat · Knowledge of and ability to conduct failure analysis is an asset · Excellent analytical, problem solving, organizational and time management skills · Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously · Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines · Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions · Computer literate with proficiencies in Microsoft Applications · Experience with Cat systems/DBS/SIS would be highly beneficial · Willing and able to travel and work outside regular business hours as required · Must be able to obtain Driver's License Experience Required: · 3 to 5 years of relevant work experience · Equivalent experience in Technical Field/Heavy Equipment Industry would be an asset Education Required: · College Level Diploma or equivalent experience Wage & Hours: $43.08/h · Number of hours per day: 8 · Number of days per week: 5 · Number of hours per week: 40 · Overtime starts after how many hours: N/A · Shift rotation: N/A · Bonus (variable, performance based): YES Benefits: ☒ Disability Insurance ☒ Dental Insurance ☒ Employer-Provided Pension ☒ Extended medical insurance (e.g. prescription drugs, paramedical services, medical services and equipment) ☐ Other (if applicable): Type of Vacation: ☒ Days Number: 3 weeks ☐ % Amount: Anyone who is qualified and can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your application. Only qualified applicants will be contacted. To apply: Email: toromont.ottawa@iveygroup.ca