Job Overview VCI is seeking a dedicated and detail-oriented User Support Technician to join our team. The successful candidate will be responsible for providing technical assistance to users, maintaining IT systems, and ensuring seamless operation of business applications. This is an on-site role requiring strong problem-solving skills and a customer-focused approach. Responsibilities Grant access to computer networks and systems. Monitor and report on the performance of computer systems and networks. Assist users experiencing technical difficulties with hardware, software, and connectivity issues. Refer to user guides, technical manuals, and online resources to identify and implement solutions. Provide training and guidance to users on IT best practices and troubleshooting techniques. Maintain a log of technical issues and solutions for reference by other IT team members. Contribute to the redesign and improvement of applications and software. Offer support for business systems, networks, and internet-related issues. Set up and configure equipment for employees, ensuring proper installation of hardware, operating systems, and software. Perform backup and recovery operations for web servers. Deliver exceptional customer service by promptly responding to IT concerns.