PBNJ Consulting was founded with the sole objective of bringing top quality, professional and reliable IT services, computer support and web solutions to businesses in the GTA. We cater specifically to the organizations that might not ordinarily have access to high quality IT support they really need for their operations and growth. In addition, we offer application and web development to those same organizations that also require web presence to reach out to their customers, or need a customized application for their internal operations. At this time, PBNJ Consulting is looking for skilled and qualified User Support Technicians who want to further their career in the tech industry. Technicians are required to provide technical assistance to clients who are having issues with their computer hardware, software, or communications. Responsibilities include consulting user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain problems and solutions log for use by other technical support analysts. Participate in redesign of applications and other software. Provide business systems, network and internet support to users in response to identified challenges. Set up equipment for clients, employees and ensure proper installation of cables, operating systems or appropriate software. Candidates will be required to work in various client locations within the GTA. If you are interested in working with PBNJ Consulting Inc., please contact us today. We look forward to meeting with you. Job details Location- Work must be completed both in person and remotely. Workplace information- Various Client Locations- Within the GTA Salary- $34.07 hourly / 37.5 hours per Week Terms of employment- Permanent employment, Full time, Day, Early Morning, Flexible Hours, Morning Starts as soon as possible Vacancies- 3 vacancies Overview Languages- English Education- Other trades certificate or diploma Experience- 2 years to less than 3 years On site- Work must be completed at the physical location. There is no option to work remotely. Responsibilities/ Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Experience and specialization Computer and technology knowledge- Android, Information Technology Infrastructure Library (ITIL), iOS, MAC, Device drivers, Networking software, Networking hardware, Networking security, Extranet, Internet, Servers, Desktop applications, Enterprise Applications Integration (EAI), File management software, Security software, Word processing software, Presentation software, Mail server software, Communication software, 3D graphic software, Project management software, Business diagram software, Mac OS, MS Active Directory, .NET, MS Office, MS Windows, SharePoint, Spreadsheet, TCP/IP, Wireless networks Area of work experience- Quality assurance or control Additional information Transportation/travel information- Own transportation Work conditions and physical capabilities- Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Personal suitability, Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Judgement, Organized, Team player, Ability to multitask, Time management, Honesty Benefits- Dental plan and Health care plan How to apply By email- careers@pbnj.ca By mail- 720 King St. West suite 156, Toronto, ON, M5V 3S5