* Location:: 30 Simona Dr, Bolton, ON, L7E 4E8 * Salary:: $31.50 / hour * Vacancies:: 01 Vacancy * Employment groups: Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada * Terms of employment:: Permanent, Full time40 hours/week * Start date:: As soon as possible * Employment conditions: Morning, Day, Evening Source Job Description * Contact with computer users experiencing problems in assessing and recording issues faced electronically and in person * Provide assistance and maintenance to all computer systems and hardware in an organization * Study and introduce solutions, referring technical guides, technical manuals, and other documentation * Install, configure, and update hardware and software * Replication, treatment, and resolution of technical issues faced by users * Provide users with suggestions and coaching in response to established technical challenges * Provide customers with business processes, network, and internet help in response to established technical challenges * Organize, compile, and maintain a log of issues and solutions for other technical support analysts to use * Engage in the redesign of apps and other software Other technical support staff in this category may be supervised * Fixing any issue related to the equipment that may come up daily