Job Opening Company Name: HQ Industries Business Address: 8117 Davies Road Edmonton, Alberta Canada T6E 4N1 Position: User support technician Number of job openings: 1 Languages: English Employment groups: Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers/refugees to Canada, Seniors Employment: Permanent Full time 40 hours / week - Part-timers Welcome to Apply Start date: As soon as possible Employment conditions: Day, Evening, Morning Wage: $39.00 to $40.00 / hour (To be negotiated) Work location: 8117 Davies Road Edmonton, Alberta Canada T6E 4N1 On site: Work must be completed at the physical location. There is no option to work remotely. Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 2 years to less than 3 years Specific Skills/Job Duties: Give access to computer networks, Report on the performance of computer systems and networks, Respond to users experiencing difficulties with computer, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Perform Web-server backup and recovery operations, Manage incidents Experience and specialization Computer and technology knowledge: Device drivers, Intranet, Internet, Desktop applications, File management software, Programming software, Database software, .NET, MS Office, MS Windows, Wireless networks Additional information Personal suitability: Accurate, Judgement, Organized, Team player, Ability to multitask, Time management Benefits Health benefits: Dental plan, Health care plan How to apply By email: hr@hqindustries.ca Who can apply for this job? Only persons who are legally allowed to work in Canada can apply for this job. If you are not currently authorized to work in Canada, do not apply as the employer will not consider your job application.