· Supervise and coordinate the daily activities of sales staff in the showroom. · Assign tasks to team members, prepare work schedules, and manage showroom operations efficiently. · Address customer inquiries, concerns, and complaints in a professional and timely manner. · Authorize and process payments, exchanges, and returns as per company policies. · Oversee inventory levels, place orders, and ensure timely restocking of merchandise. · Maintain the showroom's cleanliness, visual presentation, and displays to reflect company standards. · Train new sales staff on company policies, customer service expectations, and product knowledge. · Monitor team performance, provide constructive feedback, and support professional growth. · Prepare reports on sales performance, product merchandising, and employee-related matters. · Perform key-holder responsibilities, including opening and closing the showroom and managing daily operations.