Employer: At Your Service Cleaning & Concierge Inc. Position: Operations Manager Terms of Employment: Full-time / Permanent Location: Bracebridge, Ontario Employment Address: · 188 Vel Dor Cres, Bracebridge, ON P1L 1J3 (Head Office) · Various client sites across the Muskoka region Hours of Work: 30 - 35 hours/ week Language: English Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Salary: $34.07 CAD / hour Contact: Please send resumes to atyourservicemuksoka@gmail.com and include "Operations Manager" in the email subject line. Job Overview: The Operations Manager's main role is to assist the CEO in the day-to-day operations of the business. Duties: ● Reporting any issues/concerns to the CEO regarding specific clients and/or cleanings ● Coordinating bookings with clients; liaising with clients regarding cleanings and responding to inquiries and complaints ● Establishing and implementing company policies and procedures ● Ensuring cleaning technicians are always following company protocols ● Disciplining/directing employees as necessary ● Planning, organizing, directing, and scheduling cleans and cleaning staff ● Preparing employee timesheets ● Preparing invoices and reports as required in Quickbooks ● Liaising with the accountant regarding all admin ● Supervising the cleaning team and inspecting worksites to ensure that cleans have been performed to company standards prior to leaving the worksite ● Executing work orders and ensuring that each team is submitting them upon completion ● Planning and controlling inventory, and ensuring that all equipment and cleaning materials are ready for use when needed ● Ordering any replacement supplies/equipment as needed ● Ensuring each short-term rental property has the requisite supplies; ordering replacements as required ● Managing advertising for recruiting new clients and hiring new technicians ● Managing all social media platforms and the website ● Coordinating training for employees ● Maintaining the employee training manual and establishing/implementing policies and procedures for staff