Job ID: R2000558726 Job Description:  passion & commitment to customer service is a key driver for our CompanyDuties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experienceTo assist in the directing and supervising of all front end staff to secure efficient and courteous customer service;Assume responsibility of managing and scheduling the department in the absence of the Customer Service Manager;To support the Customer Service Manager in performance management of unionized employees;To complete monthly and weekly recaps to review with the Customer Service Manager and Franchisee;To ensure completion and follow up on produce tests, as required;Ensure compliance with Company and Legislative requirements as it relates to lottery sales, cashier audits, quarterly signoffs, PCI, etc;To complete reports and maintain accurate data from Swedamart;To reconcile, investigate and elevate any concerns in overs and shorts in cash and lottery sales;To assist in the processing and balancing of all types of tender received in adherence with Company policy and procedures;To update and maintain accurate information in the computerized registers;To operate a cash register and serve the public in a courteous manner;To solve any customer/employee complaints or problems while left in charge of the department;To perform other duties, as assigned. The Ideal Candidate Would Possess:Exceptional customer service skillsThe ideal candidate must possess a minimum of 3 years’ cashier experience in a retail grocery environment. Office and management experience is a definite asset;Flexibility to work a variety of hours including days, evenings, and weekends;Ability to work in a fast-paced environment, under pressure;Excellent organization, communication and interpersonal skills. How You’ll Succeed: ? At Fortinos, we attribute our success to preserving our core values: super fresh foods, well-trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. We are committed to creating a diverse and inclusive workplace.  ?If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.? ? NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.