We are seeking a highly motivated Technical Support Engineer to join our team. Candidates should have good communication skills and the ability to collaborate with teammates to further develop their project knowledge. The Engineer is to test, install and maintain the robotics equipment, and troubleshooting issues with the robotics. Key Responsibilities include: ●Design and research robotics components and systems. ●Prepare costs estimates, reports and design specifications for robotics. ●Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade. ●Participate in User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team. ● Respond to customer inquiries and assist in troubleshooting and resolving issues. ●Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs. ● Interact with clients and provide unambiguously written instructions or technical manuals. ●Ability to facilitate and drive cross-department collaboration and communication. ●Supervise electronics technicians Benefits (Post 3-months): ●Dental plan, disability benefits, health care plan, vision care benefits, pension plan Contact Us: ●Send your cover letter and resume to hr-canada@geekplus.com ●We appreciate your interest in Geekplus! However, only those selected for an interview will be contacted. Job Type: Full-time, Permanent, Salary: $95,000 per year plus commission, 40 hours/week Language Requirement: ●English Work Location: 3100 Steeles Avenue East, 802 Markham, Ontario L3R 8T3