Responsibilities Tasks · Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently · Coordinating with drivers, service technicians, or other field staff to ensure they receive accurate and timely information about assignments · Planning and scheduling dispatch operations, including routes and schedules for drivers · Resolving complaints or concerns raised by customers or staff related to dispatch services · Training new dispatch personnel and providing ongoing training to existing staff · Ensuring all dispatch operations comply with laws, regulations, and company policies · Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels · Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety · Analyzing data related to dispatch operations and preparing reports for management · Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary Supervision · 5-10 people Experience and specialization Computer and technology knowledge · Electronic scheduler · Dispatch management service software · Inventory control software · Human resources software · Enterprise resource planning (ERP) software · MS Access · MS Excel · MS Outlook · MS PowerPoint · MS Project · MS Word · MS Windows Additional information Security and safety · Criminal record check Work conditions and physical capabilities · Fast-paced environment · Work under pressure · Tight deadlines · Handling heavy loads · Attention to detail Personal suitability · Accurate · Client focus · Efficient interpersonal skills · Excellent oral communication · Excellent written communication · Flexibility · Initiative · Judgement · Organized · Reliability