Technical Support Specialist Salary in Australia

Technical Support Specialist job description

Job Title: Technical Support Specialist

Overview/Summary of the Role:

A Technical Support Specialist is responsible for providing technical assistance to end-users, diagnosing and resolving various IT issues, and maintaining IT systems and hardware. The Technical Support Specialist ensures that users receive prompt and accurate assistance on issues related to computer systems, software, hardware, and network connectivity.

Responsibilities and Duties:

1. Provide technical support to end-users via phone, email, or in-person.

2. Assist users with IT issues, such as software bugs, connectivity issues, and hardware failures.

Technical Support Specialist interview questions

Interviewer: Hello and welcome! Can you please start by introducing yourself and explaining your technical background?

Candidate: Sure, my name is John and I have a degree in computer science. I also have experience working at a helpdesk and providing technical support for various software programs.

Interviewer: Great. How do you approach troubleshooting technical issues with customers?

Candidate: I always start by asking the customer specific questions to identify the root of the problem. From there, I work with them to troubleshoot the issue step-by-step until we find a solution.

Interviewer: Can you provide an example of a particularly challenging technical issue you've resolved?

Candidate: Sure, one time a customer was having trouble with their internet connection. After walking them through some basic troubleshooting steps, it was clear that the issue was with their router. I was able to remotely log into their router and fix the problem without them having to call in a technician.

Technical Support Specialist Salaries by cities in Australia

The highest salary for Technical Support Specialist in Australia can be found in Sydney, followed by Perth 2nd, and Adelaide 3rd.