Operations Support Specialist Salary in Australia

Operations Support Specialist job description

Job Title: Operations Support Specialist

Overview/Summary of the Role:

The Operations Support Specialist is responsible for ensuring smooth and efficient operations in an organization's business processes. They work closely with various departments to streamline procedures, troubleshoot technical problems, and optimize systems to increase productivity and minimize operational costs.

Responsibilities and Duties:

1. Assess, design and implement operational procedures and processes.

2. Support and maintain the technological systems, ensuring their efficient and secure operation.

Operations Support Specialist interview questions

Interviewer: Good morning/afternoon, thank you for coming in today. Can you please tell me a little bit about yourself and why you're interested in the Operations Support Specialist position?

Candidate: Good morning/afternoon, thank you for having me. I'm (Candidate's Name), and I have experience in (relevant field or previous role). I'm interested in this position because of my strong organization and communication skills, as well as my desire to work in a fast-paced environment where I can contribute to the success of the team.

Interviewer: That's great to hear. Can you walk me through your experience in operations support and how you've contributed to the success of your previous teams?

Candidate: Sure. In my previous role at (previous company), I was responsible for managing data entry and ensuring the accuracy of customer information. I developed a more streamlined process for this task, which not only saved time but also reduced errors by 50%. Additionally, I provided assistance to the customer service team by resolving complex customer disputes and escalated issues.

Interviewer: That sounds impressive. Can you give an example of a time when you had to problem-solve on the spot to resolve a customer issue?

Candidate: Yes, there was a time when a customer was having trouble accessing their account online. Upon further investigation, I found that their account was locked because they had entered their password incorrectly multiple times. I quickly unlocked the account and provided step-by-step instructions on how to reset their password, which resolved the issue.

Operations Support Specialist Salaries by cities in Australia

The highest salary for Operations Support Specialist in Australia can be found in Brisbane, followed by Melbourne 2nd, and Sydney 3rd.