Front Desk Receptionist Salary in Melbourne, Victoria

Front Desk Receptionist job description

Job Title: Front Desk Receptionist

Overview/Summary of the role:

A Front Desk Receptionist is responsible for managing the front desk of an office, greeting visitors, handling phone calls, and providing support to other staff members as needed. They provide a first impression of the organization to clients, customers, and guests, ensuring that they feel welcome and valued.

Responsibilities and Duties:

1. Greet visitors, guests, and employees in a positive and professional manner, answering questions and directing them to the appropriate party.

2. Answer telephone calls, providing information, taking messages, and transferring calls to the appropriate person or department.

3. Manage the reception area, ensuring it is clean, organized, and well-maintained.

4. Schedule appointments and meetings, and prepare schedules for staff members as needed.

Front Desk Receptionist interview questions

Interviewer: Hello, thank you for coming in today. Can you please introduce yourself and tell us a little bit about yourself?

Candidate: Hi, my name is Sarah and I'm excited to be here today. I have worked in a variety of customer service roles and am excited to bring my skills to this position.

Interviewer: Great to hear. Can you tell us about your experience working in a front desk or receptionist role?

Candidate: Yes, I have experience working as a receptionist in various industries. I have experience answering phones, greeting visitors and providing outstanding customer service.

Interviewer: How do you handle difficult or upset customers?

Candidate: I try to stay calm and actively listen to their concerns. I reassure them that I understand their situation and will do everything I can to help them. I am empathetic to their situation and try to provide a resolution to their issue.