We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Under moderate supervision, the Travel & Payments Specialist is responsible for the on-going success and partnership of travel direct customers within the assigned client base. This position will serve as the regional advocate working closely with overall Customer Success team to ensure the highest levels of on-going adoption, retention, satisfaction, and new feature adoption are realized. This will cover verticals of Travel and also Payment Strategy for existing customers. Key to success in this position is the development and maintenance of strong relationships, both within SAP Concur, customers and partners. This position is structured as a named account role with an assigned account base. Medium to extensive travel may be required. This role reports into the VP of Customer Success, APAC (dotted line to VP of Global Travel Success) Develop and maintain strong relationships within assigned client segment to ensure maximum adoption, satisfaction and retention levels, and client development are met Identify and execute business strategy for assigned client segment Focus on CoV/MVV and bringing value to customers with strategic engagement in person and in market Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments. Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, renewals, utilization/adoption, contractual compliance, and opportunities for expansion Work with assigned Account Teams to help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for customer base Advocate for customer base for future product travel enhancements, collaboration with staff, team and travel product stakeholders Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented for payment strategy. Build relationships with issuer partners of SAP Concur and card schemes Focus on building out new partnerships with card schemes and individual issuers in APAC. Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions. Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments. Education, Experience and Training required: Minimum 5 years’ experience with Concur Travel (preferred) Minimum 10 years’ experience with high level of interaction with internal/external clients and partners Minimum 10 years payments related experience Knowledge of related systems (Global Distribution Platforms, Agency systems, Payment API’s) Minimum 10 years travel related experience Ability to pass background check Job specific specialized knowledge and skills: Aptitude to analyze a situation, defines key objectives, and recommends strategies and action plans General understanding of business, financial systems and organizational decision-making written and verbal communication skills, including negotiation skills Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plans Must possess a client-focused attitude with the ability to act as a client advocate Proven ability to engage and interact with internal teams to resolve client issues Planning and project management capabilities Ability to give presentations to small and large groups of people Advanced Microsoft Office (particularly Excel) skills ​Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 419730  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.