Job Type: Temporary Category: Location: Sydney Date Advertised: 14-APR-25 Job Reference: ASIC/1854666 Job Title: Lead Service Designer Business Unit: Division: Summary: At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.   From $147,074 - $162,634 (depending on experience) + 15.4% superannuation 18 month fixed term contract Applications close at 11:59pm AEST, 28 April 2025   The team  ASIC's Digital team, part of the Digital, Data & Technology Office, includes Regulatory Systems and the Human Centred Design (HCD) Hub. The HCD Hub collaborates with product owners, project managers, and business teams to design seamless, user-friendly technology, processes, and policies.   As the Lead Service Designer, you will guide the team to deliver high-quality design outcomes aligned with project objectives. You'll define effective, pragmatic approaches that meet stakeholder needs, business goals, technical feasibility, and financial viability.  With deep expertise in Human Centred Design, you will oversee the entire design process, ensuring smooth execution across core teams and stakeholders. You'll craft end-to-end service experiences, analysing user behaviours, conducting research, mapping journeys, facilitating co-creation, designing and testing prototypes, and leading collaborative projects. You will become part of a team that is passionate about providing high quality internal service to our stakeholders and collaboration partners & creating solutions with and for users, people and businesses in mind. You will be accountable for: Shaping program direction, advocating for users, and leveraging data-driven insights. Managing both designers and non-designers. Leading design from concept to completion, applying human-centred methodology. Defining scope, approach, and outcomes, drawing inspiration from best practices. Staying informed on data, insights, and project decisions, adapting as needed. Ensuring timely, efficient project delivery within budget. Building and maintaining key stakeholder relationships. Applying creative and analytical problem-solving skills. Bringing concepts to life through exceptional visual thinking. Supporting ASIC's Foundation Design System development. Navigating ambiguity with structured problem-solving. Adapting quickly to changes and thinking on your feet.   A strong candidate should have: 7–10+ years in experience design across diverse environments Bachelor/Master of Design or equivalent (preferred but not required) Proven ability to bring concepts to market Expertise in HCD methodology with a passion for problem-solving Leadership experience in complex design programs Ability to integrate technical, professional, and policy guidance in design Innovative approach to design techniques and problem-solving Strong communication and influencing skills for user-led solutions Ability to lead research, discussions, and conceptual design development Experience fostering collaboration and knowledge sharing Adaptive problem-solving and continuous process improvement Strategic thinking to guide portfolios and programs effectively   View the position description for more information or click ‘apply' to start your application. Applications close at 11:59pm AEST, 28 April 2025   ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms. ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities. We offer a range of employee benefits including: Attractive superannuation Additional leave entitlements 50/50 hybrid work-from home model Flexible work arrangements Assistance for study and professional development Click here to view ASIC's salary and benefits guide. To read more about ASIC, you can visit our website or review our Corporate Plan. To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.