Job description About The Role Are you detail-oriented, hands-on, and customer-focused? Do you thrive in a fast-paced warehouse environment where efficiency and accuracy are key? If so, we have an exciting opportunity for you! We are looking for two Fulfilment & Provisioning Support Associates to join our Service Delivery team in Pemulwuy, Sydney. In this role, you’ll play a crucial part in ensuring that customer orders and returns (RMA tickets) are processed accurately and efficiently. From preparing and provisioning hardware to picking, packing, and dispatching orders, you’ll be involved in every step of the fulfillment process. You’ll also be responsible for receiving and testing returned hardware, managing inventory, and collaborating with key stakeholders like installers, service coordinators, and customer support teams to maintain smooth operations. If you enjoy staying organised, working with technology, and delivering excellent service, this could be the perfect role for you! What You’ll Do Order Fulfillment & Dispatch – Prepare, provision, and accurately pick and pack hardware for shipment. Stock Management – Receive, track, and manage stock inventory, ensuring efficient stock levels for fulfillment. Returns (RMA) Processing – Receive returned hardware, perform basic testing, and assess suitability for service stock. Customer & Stakeholder Communication – Work with dealers, installers, service coordinators, and customer support to ensure smooth operations. General Warehouse Operations – Assist with stock takes, inventory checks, moving stock, handling end-of-day pickups, and other warehouse duties. Record Keeping & System Updates – Maintain accurate records of orders, returns, and shipments using Microsoft Office and internal systems (SAP experience is a plus!). Detail-Oriented & Organised – You take pride in accuracy and efficiency, ensuring all orders and returns are processed correctly. Tech-Savvy – You’re comfortable using Microsoft Office and learning new inventory systems (SAP experience is a plus). Strong Communicator – You can clearly communicate with internal teams and external partners like installers and dealers. Manual Handling – You’re comfortable with manual handling as part of your role, including handling of items up to 15kg in a safe manner as part of manual handling guidelines + and handle warehouse-related tasks. Proactive & Accountable – You take ownership of your work, problem-solve effectively, and always strive for positive outcomes. Team Player – You work well with a diverse team, collaborating to achieve shared goals. At Teletrac Navman, we help businesses make smarter decisions every day through our cutting-edge telematics technology. As a global leader in fleet and asset management, we manage over 500,000 vehicles and assets for more than 40,000 companies worldwide. With offices in the United States, United Kingdom, Australia, New Zealand, and Mexico, we combine GPS, AI, and data analytics to deliver solutions that enhance safety, improve efficiency, and empower businesses to achieve their goals. As an equal opportunity employer, we pride ourselves on providing a work environment in which everyone is included and treated fairly with respect. We invite Indigenous candidates and candidates of all ages, diverse cultural backgrounds, people with a disability and members of the LGBTQIA+ community to apply. Teletrac Navman is a part of Vontier, a $3B global industrial technology company focused on smarter transportation and mobility. Comprising of six operating companies—Vontier is united by a powerful purpose: mobilizing the future to create a better world! Vontier’s portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.