Job description Company Description Flip is an award-winning, Australian-owned telecommunications company based in Sydney, NSW. We deliver residential nbn®, mobile, and IPTV services, offering great value rates for internet and mobile needs. We have been recognised as Best Value nbn® Broadband Plan by Money magazine, Winner of Finder Awards, and Mozo Experts Choice Broadband Provider of the Year. Flip is proudto embody Australia and values inclusivity. We provide special nbn® pricing for seniors and veterans, and our Flip TV service offers multi-lingual and culturally diverse channels. Our goal is to offer cost-effective plans for broadband internet and mobile services to all Australians. Role Description This is a full-time on-site Collections Manager role located in Sydney, NSW at Flip Australia. The Collections Manager will be responsible for overseeing day-to-day operations of the collections department, managing team performance, implementing collection strategies, monitoring accounts receivable, and ensuring compliance with company policies and regulations. Qualifications • Experience in collections management, financial analysis, and credit risk assessment • Strong leadership skills and ability to manage a team effectively • Knowledge of relevant laws and regulations related to collections practices • Excellent communication and negotiation skills • Detail-oriented and analytical mindset • Proficiency in Microsoft Excel and financial software • Bachelor's degree in Business Administration, Finance, or related field • Certification in Credit and Collections Management is a plus