Job Type: Ongoing - full time Category: Prison Officers Location: Geelong Date Advertised: 06-JAN-25 Job Reference: DJCS/WPCCWESO Job Title: Workforce Engagement Support Officer Business Unit: Division: Summary: At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria. Want to be part of it? Join Victoria's newest correctional facility in an ongoing full-time role Provide timely and efficient support as part of the Workforce and Prison Services team Experience a dynamic and innovative workplace Help shape operations for the future of corrections Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody. Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody. Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility. As the Workforce Engagement Support Officer, you will respond directly to general staff enquiries in an efficient manner to deliver timely and accurate administrative support to managers and employees. This includes handling telephone calls from staffing groups advising of shift changes and general HR related enquiries. You will triage queries to specialist staff areas within Western Plains and the Workforce Services team. You will operate on a 24-hour roster and therefore will be required to work flexible hours including nights, weekends and public holidays and will be provided appropriate remuneration. As the role is customer-facing within the facility, you will be required to work on-site. You will be organised with the ability to prioritise and manage workloads. You can work effectively with minimal supervision and provide exceptional customer service to employees. Demonstrated experience providing corporate support services in government or large private sector organisations is desirable. Experience with Microsoft Windows and MS Office applications is highly desirable. A tertiary qualification is desirable but not required. Click the Apply button on this ad. Please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position. The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.