Job Type: Ongoing - full time Category: Community Corrections Location: Geelong Date Advertised: 06-JAN-25 Job Reference: DJCS/1838502 Job Title: Records Officer, Client Services Business Unit: Division: Summary: At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria. Want to be part of it? Join Victoria's newest correctional facility in an ongoing full-time role  Manage the efficient delivery of prisoner records services at Western Plains Experience a dynamic and innovative workplace  Help shape operations for the future of corrections  Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.   Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.   Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.  The Records Officer, Client Services is part of the Workforce and Prison Services team, dedicated to delivering services support to prison operational teams and people in custody. The role is responsible for ensuring the compliant, efficient and client focussed delivery of prison records across the facility. The Records team is part of the broader Client Services team and supports the centre in several service areas, including: mail   prisoner property   prisoner finance  gatehouse customer service  operational logistics  prisoner records   prison internal transport  In the role, you will ensure all processes are compliant with legislative and organisational requirements. You will assist the Supervisor, Client Services in improving prison services to support custodial operations at Western Plains. You will liaise with stakeholders across the facility including staff, clients, and people in custody. The role involves direct contact with the people in our care and may involve weekend, morning and afternoon shift work, with remuneration supplied. As the role is customer-facing, you will be required to work on-site with no working from home capacity. You are highly organised and can prioritise, manage workloads  and work productively with minimal supervision. Your exceptional customer service skills enable you to engage confidently with people in our care, staff, and visitors to the centre. You bring advanced computer skills, including proficiency in Microsoft Office and the ability to design electronic tools that improve process efficiency, enhance data accuracy, and minimise duplication. Knowledge and experience with E-Justice and PIMS systems would be an advantage. To learn more about this role before applying, please read the attached position description.  Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. FOR INTERNAL VPS EMPLOYEES: In accordance with the Jobs and Skills Exchange Recruitment Policy, only Victorian Public Service employees are eligible to apply for this position. People on labour hire contracts, such as agency staff and external contractors, are not eligible to apply. For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round. IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.