Job Type: Ongoing - full time Category: Community Corrections Location: Geelong Date Advertised: 21-FEB-25 Job Reference: DJCS/1829481 Job Title: Client Services Support Officer Business Unit: Division: Summary: At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria. Want to be part of it? Join Victoria's brand-new correctional facility in an ongoing full-time role  Deliver essential services support to operational teams and prisoners across Western Plains   Experience a dynamic and innovative workplace  Multiple positions available Relocation support may be available for the successful applicant   Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.   Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It also utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.   Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.  About the role  Client Services Support Officers provide service and support to prisoners, visitors, and all staff, with the shared goal of creating a safe and rehabilitative environment and the delivery of a prisoner centric operating model. Team members require a strong focus on customer service, teamwork, integrity, accuracy, compliance and timeliness.  This position may require direct prisoner contact, and you may be required to work flexible hours including weekends and public holidays and attend to urgent work as required. Appropriate remuneration will be applied for the above in accordance with the Victorian Public Service Enterprise Agreement 2024.  This is a multiskilled role, working as part of a team, where communication and an ability to resolve problems as they present themselves will be critical.  Experience in industries such as warehouse / stores, retail or other customer service environments will be an asset.  To be successful in this role you will have:  Experience working with relevant legislation, policies, procedures, guidelines and regulations including occupational health and safety practices  Well-developed computer literacy and/or knowledge of CV operating systems would be advantageous  Demonstrated expertise in all aspects of the role  To learn more about this role before applying, please read the attached position description Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. FOR INTERNAL VPS EMPLOYEES: In accordance with the Jobs and Skills Exchange Recruitment Policy, only Victorian Public Service employees are eligible to apply for this position. People on labour hire contracts, such as agency staff and external contractors, are not eligible to apply. For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round. IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work