Help Desk Technician Salary in Australia

Help Desk Technician job description

Job Title: Help Desk Technician

Overview/Summary of the Role: The Help Desk Technician is responsible for providing technical assistance and support to end-users regarding software, hardware, and computer systems. They respond to inquiries and resolve technical issues, ensuring that all IT problems are resolved or escalated in a timely and efficient manner.

Responsibilities and Duties:

- To provide frontline support to end-users, identifying and troubleshooting technical issues with software or hardware.

- To respond to inquiries and requests for assistance and provide assistance to end-users in a timely and efficient manner.

- To assess and prioritize IT incidents and service requests, making sure to adhere to to Service Level Agreements (SLAs).

- To escalate complex or unresolved issues to higher-level support teams, ensuring that issues are followed-up until they are resolved.

Help Desk Technician interview questions

Interviewer: Hello, welcome to the interview for the position of Help Desk Technician. Can you start by telling me a little about yourself?

Candidate: Yes, my name is John and I have been working in the IT field for the past five years. I have a degree in computer science and have experience as a help desk technician.

Interviewer: Great, what do you think are the most important skills for a Help Desk Technician?

Candidate: I believe strong communication skills, problem-solving abilities, and technical knowledge are essential for a Help Desk Technician.

Interviewer: Can you give me an example of a challenging technical issue you resolved in your past work experience?

Candidate: Sure, there was a time when a user's computer was infected with a virus and we had to remove it without losing any of their data. I was able to use a combination of antivirus software and data backups to successfully remove the virus without data loss.

Help Desk Technician Salaries by cities in Australia

The highest salary for Help Desk Technician in Australia can be found in Newcastle, followed by Perth 2nd, and Darwin 3rd.