United Kingdom

Technical Support Specialist Salary in Newcastle, Northumberland

Average Salary: GBP £23K

£20K

20% Low Band Avg

GBP £23K

Average

£25K

80% High Band Avg

Salaries based on experience level

GBP £12K - 22K

£17K/yr

Entry Level Experience

GBP £16K - 30K

£23K/yr

Mid Level Experience

GBP £21K - 39K

£30K/yr

Senior Level Experience

The Average Entry Level salary of Technical Support Specialist in Newcastle, Northumberland is GBP £17K/yr, this salary increases 33% to £23K/yr when reach Mid Level Career.

From Mid to Senior Level the average salary increases 29% from £23K/yr to £30K/yr.

Salary Compared to United Kingdom National Average Salary

GBP £20K - 25K/yr

£23K/yr -10%

GBP £21K - 33K/yr

£26K/yr

Technical Support Specialist in Newcastle, Northumberland Salary
vs
Technical Support Specialist in United Kingdom Salary

The Average Salary of Technical Support Specialist in Newcastle, Northumberland is £23K/yr. This is -10% lower (£-2,885) compared to United Kingdom national average salary of £26K/yr.

Salary Compared to Newcastle City Average Salary

GBP £20K - 25K/yr

23K/yr -16%

GBP £22K - 34K/yr

28K/yr

Technical Support Specialist in Newcastle, Northumberland Salary
vs
Newcastle, Northumberland City Average Salary

The Average Salary of Technical Support Specialist in Newcastle, Northumberland is -16% lower (-4,706) than the average salary for the city of Newcastle, Northumberland £28K/yr.

Technical Support Specialist job description

Job Title: Technical Support Specialist

Overview/Summary of the Role:

A Technical Support Specialist is responsible for providing technical assistance to end-users, diagnosing and resolving various IT issues, and maintaining IT systems and hardware. The Technical Support Specialist ensures that users receive prompt and accurate assistance on issues related to computer systems, software, hardware, and network connectivity.

Responsibilities and Duties:

1. Provide technical support to end-users via phone, email, or in-person.

2. Assist users with IT issues, such as software bugs, connectivity issues, and hardware failures.

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Technical Support Specialist interview questions

Interviewer: Hello and welcome! Can you please start by introducing yourself and explaining your technical background?

Candidate: Sure, my name is John and I have a degree in computer science. I also have experience working at a helpdesk and providing technical support for various software programs.

Interviewer: Great. How do you approach troubleshooting technical issues with customers?

Candidate: I always start by asking the customer specific questions to identify the root of the problem. From there, I work with them to troubleshoot the issue step-by-step until we find a solution.

Interviewer: Can you provide an example of a particularly challenging technical issue you've resolved?

Candidate: Sure, one time a customer was having trouble with their internet connection. After walking them through some basic troubleshooting steps, it was clear that the issue was with their router. I was able to remotely log into their router and fix the problem without them having to call in a technician.

See Full: Technical Support Specialist interview questions