Basis: Monday to Friday– 37 Hours per week We are brave, we are ambitious, we are honest, and we are Citizen! The Governance Officer will provide a high-quality governance service to Citizen Boards and Committees.  We are looking for an enthusiastic Governance Officer to support the successful delivery of the governance services across the business.  Working as part of the Governance Team you will be involved in a wide range activity that support the delivery of effective board and committee management including drafting reports, taking minutes, maintaining registers, analysis and collation of information. In housing you can make a real difference, the role of Governance Officer will involve: Monitor compliance of the business with the Citizen Governance Framework and associated processes. Set up and maintain office systems in support of the effective management of the team and accurate and appropriate record keeping, including maintaining governance registers. Attend designated boards and committees to provide advice and to produce accurate and comprehensive minutes. Support the Governance and Audit Manager in providing advice to colleagues on governance approaches and documents to ensure arrangements satisfy Citizen’s legal and regulatory arrangements regarding decision To communicate effectively and professionally with other sections and divisions of Citizen, external agencies, board members and customers, providing high quality standards of customer care. Ensure that all issues relating to work issued by the Governance& Assurance Team are treated with the utmost confidence. As Governance Officer we need you to have: The ability to work to tight deadlines with high levels of accuracy meeting multiple priorities Experience of using computer packages such as WORD, Excel and outlook The skill to produce Board and Committee minutes and provide an excellent customer focussed service. We would be really excited if you have: Governance experience An approachable and“can do” attitude and be confident in dealing with a diverse range of people Strong organisational skills Our people are everything and we offer: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values. We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do. Competitive benefits Annual leave starts at 25 days per year plus bank holidays Annual leave purchase scheme – option to buy up to an additional 5 days per year Enhanced family leave (maternity, paternity and adoption) Organisational Sick Pay Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match Life cover of three times your annual salary if you join the pension scheme Health and Wellbeing We provide IT and Home Office equipment to support hybrid working Occupational Health EAP– a 24/7 telephone counselling service providing free, confidential advice. Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Access to Citizen’s Wellbeing initiatives and Wellbeing platform Learning and Development Extensive learning and development opportunities. Opportunity to study for a professional qualification Opportunity to join the Staff Consultative Forum and EDI Forum Here at Citizen, our purpose is to provide homes that are a foundation for life. With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers , Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness. We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks. Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk Closing date: 5:00pm on Monday 10 February 2025 Interview date: Thursday 20 February 2025 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.