Working in the Partnerships team, successful candidates will empower developers working inside and outside of Artefactual to successfully use and contribute to Artefactual’s open source codebases. Artefactual develops open source solutions that can be run in multiple cloud environments and in on-premise data centres, with a strong emphasis on security and reliability.  This position plays a key role in the successful implementation of sustainable archival and digital preservation programs in some of the world’s leading cultural memory organisations. The Contributor Success Specialist ideally combines deep software development technical expertise with their passion and understanding of the dynamics of open source development processes. They should be genuinely interested in building relationships and helping others succeed. Ensuring community contribution processes and guidelines are aligned with Artefactual’s open source vision, mission, values, and open source strategy. Ensure that all documentation is inclusive and understandable Ensure that all developer communication channels (GitHub, wikis, user forums) are managed consistently Represent the contributor community in internal decision making Accountable for the continuous improvement in contributor success processes and practice. Writing developer-friendly technical content Create technical content aimed at fostering contributor-to-contributor interactions Write and maintain technical guidelines, policies, how-tos, troubleshooting guides and other forms of documentation that require technical writing Actively participate in internal and external company communications Building long term relationships Provide feedback gathered from the community to inform internal processes Gather feedback from teams internally that will help to improve the developer experience Communicate with contributors in GitHub or other channels Represent Artefactual at outreach events in allied domains FIND OUT MORE & APPLY