Are you a Technical Support Engineer with a knack for solving problems and delivering exceptional service? We're looking for a versatile and customer-focused individual to join our client based in London (Oxford Circus). What You’ll Do: * Provide hands-on support for IT systems, applications, and services across the business. * Manage and resolve IT incidents and service requests, ensuring excellent service delivery. * Support core business applications, remote working solutions, and mobile device management.* Collaborate closely with service desk, application support, and other technical teams. * Contribute to IT projects, driving continuous improvement and user satisfaction. What We’re Looking For: * Strong expertise in Office 365, mobile device support (iOS/Android), and desktop environments. * Proven experience providing IT support in a large-scale user environment. * Hands-on experience with PC builds, audio-visual systems, Citrix, and Windows 10/11. * Excellent communication and customer service skills, with the ability to thrive under pressure. * ITIL-certified or strong knowledge of ITIL processes. * Proactive, flexible, and motivated to go the extra mile for end-users. This role will require you to be in the office 5 days per week and will require occasional travel to other London offices. Ready to Apply? If you're passionate about IT support and want to make an impact in a dynamic and forward-thinking environment, we'd love to hear from