Overview: Join a leading organisation as an FM Help Desk Coordinator, overseeing the daily management of the FM Helpdesk tasks within your area of responsibility. This pivotal role involves administering and monitoring of a Facilities Management System, managing and resolving issues across our UK operation, and ensuring strict adherence to KPIs and Service Level Agreements. Key Responsibilities: * Efficient management and escalation of helpdesk tasks. * Monitoring and administration of the Facilities Management System. * Driving continuous improvement across all FM service lines through detailed data analysis. * Engagement and coordination of sub-contractors for reactive and compliance-related tasks. Requirements: * Strong communication skills with the ability to interact effectively with internal operations. the public and colleagues at all levels. * Resilience and expertise in providing comprehensive reports and feedback. * Proficient in using FM systems to gather and analyse information. We Offer: * A role at the heart of our facilities operations based at our comfortable Head Office. * Opportunities for professional growth and development. * A collaborative and supportive work environment. Apply Now: Be a part of our client's dynamic team! Send your CV and cover letter to KAtie Chandler at TJ Search. Join our client in shaping the future of their facilities management