Are you looking for the opportunity to develop and grow your IT career? Do you thrive on solving problems and being the person that everyone goes to for IT help? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading– we may have the perfect match for you. Our client is looking for an experienced Service Desk Analyst/ 1st Line Support to join their busy IT team based in Hinckley, Leicestershire. For this role you will provide a single point of contact for internal users across the UK on all IT related issues. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd&3rd line technical support teams and relevant third parties. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following: At least 12 months’ experience of working on a busy IT Help Desk / 1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10 / 11 OS, O365, MS Office, Active Directory and Outlook) Understanding of TCP/IP and basic networking ITIL awareness This is a hybrid role with 3 days in the office and up to £25,000   In return,you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme. So… if you feel like you have what it takes to be IT helpdesk superstar we’re looking for then get in touch