Description You will carry out tasks on shift to ensure that the allocation of team is complete to ensure the maximum positive impact on guest experience in our venues, build and develop a positive relationship with the guests.  You will support the team members during the shift to ensure that their workload is manageable, giving support when necessary and feeding back to Resort Safety Managers the areas of improvement, reviewing guest feedback supplied to them to understand areas in which our guests would value improvement.  You will carry out individual team member PDP's and coach and support the team during tasks to ensure we have a highly trained and fulfilled team. Your role ensures compliance with relevant legislation, company Fire, SIA, Licensing and health& safety policies within your area of responsibility and help others to challenge themselves to innovate in any areas that will help the results of the business.  You will also drive team selection, recruitment, and retention with an emphasis on wellbeing.  As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. Key Responsibilities We are looking for an experienced leader from within an security or safety environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You should have previous experience in leading teams within a busy security or safety environment where a balance of quality and safety is important. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.  With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day. Skills, Knowledge and Expertise The ideal candidate will hold an SIA badge and door supervisor license.  About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!