Sue Ross Recruitment are delighted to be working with a well-established, specialist Law firm in who are looking to recruit Receptionist/Client Relations Officer. Role Overview: As a Receptionist/Client Relations Officer, you will be the first point of contact for the law firm with multiple offices. The successful candidate will be responsible for providing exceptional customer service and maintaining positive relationships with their clients. This role requires strong clerical and administrative skills, as well as excellent phone etiquette and communication abilities. Your duties will involve organising consultations for clients, performing, and recording conflict of interest checks, completing relevant documentation and scheduling meetings across various offices. Additionally, you will handle credit control, accepting payments, and following up on outstanding debts. In addition to these responsibilities, you will also be expected to reach out to clients to confirm that they have received their contract and to enquire if they require any assistance. Responsibilities and Duties: * Greeting and welcoming guests as soon as they arrive at the office, directing them appropriately, and copying any documentation required. * Answering, screening, and forwarding incoming phone calls, ensuring proper redirection. * Arranging client meetings, updating calendars, and scheduling meetings. * Administrative support to the organisation * Taking payments and following up on outstanding debts * Tasks in relation to the onboarding of clients * Ensuring interview rooms are tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures). * Providing basic and accurate information in-person and via phone/email. * Receiving, sorting, and distributing daily mail/deliveries. * Updating calendars and schedule meetings. * Maintaining accurate client records and update information as needed * Other clerical duties where required such as filing, photocopying, and scanning. Requirements and Skills: * Proven work experience as a Receptionist, Front Office Representative, Legal Administrator, or similar role. * Inbound and outbound call experience. * Highly organised and detail oriented. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Professional attitude and appearance. * Solid written and verbal communication skills. * Ability to be resourceful and proactive when issues arise. * Multitasking and time-management skills, with the ability to prioritise tasks. * Excellent customer service attitude. For more information about the above vacancy or for a confidential chat about our other vacancies throughout Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, the North West and the North East, please send your details to us and one of our dedicated legal consultants will contact you. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for