­­Job Title: Operations Support Administrator Location: Plymouth Contract Type: Permanent, Full-time, Monday-Friday Ventro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit.  We are looking for an Operations Support Administrator tosupport the Operations Support Manager and Project Managers for the organisation and maintain good quality standards for the services provided by Ventro. We are looking for a person with great organisation and time management skills in order to maintain stability within our policies and law processes.  Key Responsibilities:   Prepare and update project documents Using Ventro associated applications  Monthly review of project meeting notes and TBTs  Create and distribute the Ventro intro letters Create and distribute the Ventro intro emails Answer the Tenant Liaison incoming phone callsand help with bookings Contact residents to arrange bookings, this will be via phone call, email or/and text message  Whilst driving PMs can dictate comments, ideas etc. and Ops support to type and email back to PMs Whilst driving PMs can use Ops support to fill in Smartsheet requests such as: Purchase requisitions via Smartsheet using the PM name especially if a site has no site manager Labour requisition CVIs DLO requests Prepare the project Site Evidence File to send to live sites Assist with tasks for projects to ensure that they are accomplished on schedule and within budget Answer incoming tenant liaison and general office phone calls Tenant Liaison / Resident Liaison Correspondence  Provide Operational support to PMs  Postal Duties and Arranging TNT deliveries  Manage hotel bookings for Ventro Monitor resident liaison inbox daily Generate the full Operations&Maintenance manuals when requested at end of project  The successful candidate will: Be a caring and empathetic individual who understands and supports the needs of a diverse cross section of customers Have experience of delivering exceptional customer service and will continuously work to provide a customer first culture Previous administration experience beneficial Good Communication skills Driven individual Work well under pressure Good organisational skills What you will get in return: Ability to purchase additional annual leave Healthcare scheme Regular company events Cycle to work scheme Company reward scheme (vouchers, etc) Ventro Ltd values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Note: Ventro prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible. We do not accept speculative CVs and no fee will be applicable if sent.