Tech service desk role- Technical service desk analyst  Location– Hampton, Peterborough Pay - 14.84 per hour, after 3 months there will be an uplift to 15.44 per hour  Contract– 3 months with the development into extensions. Looking at long term employment Hours –  Week 1- 06:00– 14:30  Week 2 - 07:00– 15:30 Week 3-6 - 08:30 – 17:00 Must have previous IT working experience and the ability to drive to another site once a month  All candidate must be eligible  to go through SC clearance   Required skills: -  Plenty of Customer service experience  -  Previously worked in a Call Centre  -  Active Directory -  Experience with Microsoft Word/Excel/PowerPoint/Outlook -  Speaking/typing in English to a professional level. -  Being a great problem solver– thinking proactively in order to resolve incidents as quickly and smoothly as possible. -  Educated to GCSE Level or equivalent in Maths and English -  IT certificated desirable but not essential. -  Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A , ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements:  -  Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. -  Proactively keeping Customers informed on incident or request status and progress. -  Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. -  Adhering to Incident management procedures. -  Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. -  Keeping up to date with the current standard procedures. -  Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. -  Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager -  Escalate potential problem issues with Problem and Incident Management. -  Contributing to team meetings.