Customer Support Associate, NEWCASTLE UPON TYNE
Newcastle upon Tyne, North East England 1+ months ago
Job Description
Business Unit: COO, Customer Support
Salary range: £22,000 - £24,500 per annum DOE + red-hot benefits
Location: UK Hybrid with occasional travel to Gosforth or Leeds
Contract Type: Permanent
Get out of your comfort zone. Live a life more Virgin.
Our Team
We are recruiting into our Financial Care team to give our customers the top-class level of service they deserve and expect as part of being a valued Virgin Money customer. Looking after our customers is a key priority for us so when the moment comes to support our customers in their hour of need, we are looking for Customer Support Associate’sto deliver a fantastic level of customer services.
We are looking for people who are passionate about providing really great service and support, while helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers havethe right solution to suit their needs. We're looking for self-motivated passionate and empathetic individuals, who are ready to make a real difference to a successful and expanding telephony team.
What you’ll be doing
Play a key part within our frontline telephony team, providing an excellentcustomer experience; whilst attempting to achieve a sustainable and affordable solution for the customer.
Taking inbound and making outbound calls to support our customers who require additional support through difficult times.
Talking with customers to understand their circumstances and as appropriate provide support to those that are either vulnerable, in or approaching financial difficulty.
Your ability to be insatiably curious will obtain the best possible solution for the customer and the company will come into play.
Liaising with third parties to ensure that our customers are fullysupported and receive a service based on best practice.
As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks.
Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.
We need you to have
Strong customer service experience to exceed our customers’ expectations.
Telephony call centre experience to deliver a heartfelt service.
Experience working in secured collections, debt management or credit services operations.
Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service.
Insatiable curiosity! Fantastic questioning and listening skills will help you to find the best solution.
A flexible and positive working approach to suit customer needs and business demands.
Red Hot Rewards
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
Up to five extra paid well-being days per year.
20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
Market-leading pension.
Free private medical cover, income protection and life assurance.
Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Joinus and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of ourcustomers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving ahigh-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Community Housing Coordinator, PE28 2TU
United Kingdom 3 days ago
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone...
Wet Fitter Gas Qualified, Wigan
United Kingdom 5 days ago
Liberty has an exciting opportunity for a Wet Fitter to join our team, based in Wigan. Providing a comprehensive heating system maintenance and repair service to a range of different domestic social housing properties. You will be working on a...
Lead Solution Architect - Pega, NN1 3QS
Glasgow, Scotland 7 days ago
Join us as a Lead Solution Architect - Pega at Barclays, where you'll safeguard our Customers and the Bank by identifying bad actors and make Barclays the safest bank to bank with. We directly impact the customer’s experience and build the trust and...
Registered Nurse
Newcastle upon Tyne, North East England 8 days ago
TT-Newcastle upon Tyne, Registered Nurse When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position: Registered Nurse...
Senior Customer Service Advisor - Kinnaird, EH12 5RP
United Kingdom 8 days ago
Step into the role of a Senior Customer Service Advisor where you’ll be at the forefront of our passion for working with customers providing help and guidance. Whatever their enquiry may be, you’ll help them with a personal touch ensuring they feel...
NDT Engineer, Newcastle upon Tyne
Newcastle upon Tyne, North East England 8 days ago
Who we are in a nutshell. At BES Group, we pride ourselves in being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers assets’ legally compliant, operational and, above...
Senior Liability Claims Adjuster
Newcastle upon Tyne, North East England 9 days ago
TT-Newcastle upon Tyne, Senior Liability Claims Adjuster (Casualty) Salary: Up to£61,000 per year plus benefits Location: Newcastle-Upon-Tyne, Northeast England Rota: Monday - Friday Hours: 9am - 5pm 35 Hours per week Term: Full Time / Permanent Work...
Funeral Service Crew, DA12 2TL
United Kingdom 14 days ago
Closing date: 27-12-2024 Funeral Service Crew£24,180 (£12.40 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 8:30am-4:30pm - as part of this role, you’ll also be part of the on call rota to cover occasional evenings and weekends...
Funeral Service Crew, DA12 2TL
United Kingdom 14 days ago
Closing date: 27-12-2024 Funeral Service Crew£24,180 (£12.40 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 8:30am-4:30pm - as part of this role, you’ll also be part of the on call rota to cover occasional evenings and weekends...
Evelyn Partners: Audit Associate
Newcastle upon Tyne, North East England 15 days ago
Competitive Salary&Benefits Package:Evelyn Partners:
We’re seeking a talented individual to join our Audit team in Newcastle.
Newcastle Upon Tyne, Tyne and Wear