Our client is urgently seeking an experienced Business Analyst with a solid background in reporting to join the team on a fixed term contract until December 2025. As the Business Analyst, you’ll bridge the gap between the Global Service Desk and the IT Service Management team, playing a critical part in delivering regular reports on IT function metrics and supporting workflows and documentation. Key responsibilities as the Business Analyst: * Develop high-level process flows and facilitate solution design for business systems. * Effectively integrate systems and business processes to ensure smooth operations. * Adopt a customer-focused approach to ensure that changes deliver tangible value to the business. * Lead all aspects of the reporting processes, ensuring accuracy and consistency. * Create, implement, and maintain a report depository to provide data and analytics to senior teams in a timely manner. * Implement and manage a reporting schedule that aligns with the business needs, adapting to varying demands and handling ad-hoc requests as required.* Analyse key performance trends and provide actionable recommendations. * Collaborate with commercial and reporting disciplines to ensure reporting quality aligns with company standards. * Provide exceptional expertise in Excel, Power BI, and PowerPoint for reporting and presentations. KeySkills and experience required as the Business Analyst: * Proven experience in a Business Analyst role. * Strong proficiency in Excel, Power BI, and PowerPoint. * Ability to analyse complex data and deliver meaningful insights. * Excellent communication and collaboration skills. * Ability to work in a fast-paced global environment, managing multiple priorities. * A proactive approach to problem-solving and process improvement. This is an exciting opportunity for anyone who is passionate about reporting, analytics, and business processes and thrive in a fast-paced