We have a fantastic opportunity for a New Business Advisor to join the Customer Care team, based at our site in Andover. This role is available as a Full Time role, 37 hours per week. Working Pattern: The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 17:00. Your shifts will be on a rota basis working 5 days (37 hours or Pro Rata) over a 7 day period. Role Information: In the role you will be the first person that the customer speaks to whether it is over the phone via email or through the website. You will find out from the customer about their need for the product. Questions like“What's causing the stairs to be difficult” and “can you describe your stairs to me” From this fact-finding you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales Consultant to visit them. To be a successful New Business Advisor you will have great listening skills to understand customer concerns and offer solutions to these problems. As well as an empathetic and caring approach to sales. Key Responsibilities: You will communicate and build rapport with customers by phone and email and capture the detail of the communication on Stannah’s systems. You will schedule a Survey appointment with the customer and book the appointment in the Consultant’s diary. You will book these appointments considering Google maps so that the Consultant’s time is scheduled as efficiently as possible. When the web enquiries arrive you and the team will contact the customer to discuss the enquiry. You will handle this communication with care and sensitivity, giving the customer a high-quality experience. You are a key contact to the Sales Consultant team. They will contact you for further customer information or with any queries about their diary of appointments with customers. Company Information: Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company whoare pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles. Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days (or pro-rated depending on working hours) Pension Scheme, matched contribution/salary sacrifice SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations. Life Assurance Scheme Long Service award scheme, with additional holiday benefit Company Benefits Discount and Rewards Schemewhich includes shop discounts, hotel discounts, days out and more Employee Assistance Programme Company Sick Pay Enhanced maternity and paternity provision #alljobs